The CFPB issues monthly complaint reports. These reports highlight the
types of complaints that the Bureau receives and the number of complaints
for each category. The
October complaint report focuses on credit card-related complaints and also provides insight regarding
consumer complaints throughout the metro area of Chicago.
Since the Bureau has been tracking consumer complaints, it has received
21,000 from the Chicago Metro area. Of those complaints, 27% have been
related to mortgages. The second and third most complained about financial
products? Debt collection and credit reporting. This is slightly odd because
TransUnion, Equifax, and Experian were the area’s first, second,
and fourth companies that were most complained about. JPMorgan Chase took
the number three spot.
With regard to credit cards, the Bureau reports that it has handled nearly
80,000 complaints regarding credit cards nationwide. Among the most complained-of
issues were confusion over the assessment of late fees, complications
resolving inconsistencies on billing statements, and accounts being closed
without consent from consumers. The most complained about companies? Capital
On, Citibank, JPMorgan Chase, and GE Capital Retail were the subject of
60% of all complaints submitted to the Consumer Financial Protection Bureau
between May 2015 and July 2015. During that two-month period, Citibank
received more than 700 complaints—100 more than Capital One.
If you don’t want to read the entire report, the CFPB has a
press release here.